Important:
Our customer relation department can only assist with complaints related to your easyJet Travel Insurance policy.
If you do not have an easyJet travel insurance policy, or if your concern relates to easyJet Airline services (such as flights, baggage, delays, or customer service), our team will be unable to respond or provide support.
For all non‑insurance‑related complaints, please contact the easyJet Airline Customer Complaints Team directly using the form here: https://www.easyjet.com/en/help-centre/contact/contact-us-form
We're committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please contact us at easyJet.comp@collinsoninsurance.com or write to us at:
Customer Relations
Collinson Insurance Solutions Europe Limited
Sheencroft House,
10-12 Church Road,
Haywards Heath,
West Sussex,
RH16 3SN
What information do I need to provide?
We'll need your name, policy and claim number and the details of your complaint.
What happens next and how long before I receive a response?
We'll confirm we've got your complaint, within 5 working days. Our Complaints team will investigate and respond to you as soon as possible, usually within 8 weeks.
What happens if I’m not happy with the outcome of my complaint?
You may have the right to refer your complaint to the Arbiter for Financial Services, free of charge – but you must do so within six months of receiving our final response. After this, they'll only be able to help in very limited circumstances.
Here's how to contact them:
Office of the Arbiter for Financial Services
1st Floor, St Calcedonius Square,
Floriana FRN 1530,
Malta
Tel No. 80072366 (from Malta) or +356 212 49245 (from outside of Malta).
Visit the Arbiter for Financial Services website at https://financialarbiter.org.mt/